![]() We suggested to Jane that she contact her MP, pointing out just how unfair and distressing such treatment is and would they please contact the DWP themselves as Jane was unable to. Jane was very concerned not only that she might be accused of failing to declare a change of circumstances, but also that any DWP mail sent to her old address would not be forwarded and their claim might be stopped. She then sent a registered letter but received no response. Jane made numerous attempts to get through on different days and at different times but without success. As she put it, this was something DWP letters told them they must not fail to do ‘on pain of imprisonment’. Jane, (not her real name) a full-time carer had moved house and had tried for three solid months to phone the PIP enquiry line in order to inform them of their change of address. Which DWP number are you struggling to get through on?Įarlier this month, one of our members contacted us in despair at her inability to communicate with the DWP. There’s more than enough evidence of this in the hundreds of comments below our articles on the subject: Many Benefits and Work readers know only too well the misery of spending day after day trying to get through to the DWP on the phone without success. ![]()
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